Privacy & Legal

These Terms of Service govern access to and use of ClaimScan, including the scanner, reports, saved evidence features, public issue pages, Verified Notice Registry, attorney-review workflows, and ClaimScan Pro workspaces.

By creating an account, submitting a scan, uploading evidence, using a workspace, or otherwise using ClaimScan, you agree to these Terms. If you use ClaimScan for an organization, firm, or other entity, you represent that you have authority to bind that entity.

ClaimScan compares notices, messages, URLs, files, product reports, and related inputs against source records, known indicators, similar reports, and internal issue clusters. Reports are designed to show possible matches, confidence level, source indicators, evidence-saving steps, and practical next steps.

ClaimScan does not file claims for you, does not guarantee any deadline, result, payment, recovery, or eligibility, and does not replace direct review of official settlement, court, agency, company, or administrator sources.

ClaimScan is not a law firm and ClaimScan reports are not legal advice. Scanner output, issue pages, labels, confidence scores, risk indicators, and evidence-saving steps are informational only.

Using ClaimScan, uploading evidence, viewing a report, saving a scan, tracking an issue, or requesting attorney review does not create an attorney-client relationship. An attorney-client relationship can be created only through a separate written engagement agreement signed or accepted by both you and the attorney or firm.

• You must be at least 18 years old to create an account or submit information through ClaimScan.
• ClaimScan is not directed to children under 13. Do not submit personal information from a child under 13 unless you are the parent or legal guardian and the submission is necessary for the requested service.
• You are responsible for maintaining accurate account information, protecting your credentials, and all activity under your account.
• ClaimScan may suspend or restrict access if activity creates security, privacy, legal, abuse, or platform-integrity risk.

You retain ownership of documents, screenshots, text, URLs, images, and other materials you submit. You grant ClaimScan a limited license to host, preserve, process, analyze, extract text from, hash, classify, compare, display back to you, and otherwise use that content to provide and improve the service.

ClaimScan may preserve original uploaded artifacts, extracted text, metadata, hashes, source citations, and report outputs so that you can return to your evidence file and so the platform can detect duplicates, related reports, fraud indicators, and source matches.

• Do not upload information you are not authorized to provide.
• Do not upload privileged, highly sensitive, medical, financial, minor-related, or third-party personal information unless it is necessary for the scan or attorney-review request.
• ClaimScan may use anonymized or aggregated information for public issue pages and similar-report counts only in ways designed not to identify an individual user.

Attorney review is optional. If you request attorney review, you authorize ClaimScan to share the selected report, evidence, extracted facts, contact information, and consent history with authorized internal reviewers and participating attorneys or firms for conflict checks, triage, and possible follow-up.

Attorney review may be declined, delayed, routed, or closed without representation. No user should rely on ClaimScan or an attorney-review request to preserve deadlines, submit official claim forms, appeal denials, opt out of settlements, or protect legal rights.

ClaimScan Pro and firm-user features are for authorized professional, analyst, attorney, or firm accounts. Workspace users must comply with applicable law, professional obligations, confidentiality duties, conflicts rules, privacy obligations, and any separate order form or data-processing terms.

Workspace exports, candidate views, saved searches, notes, and alerts may include sensitive information from users who consented to review. Workspace users may use that information only for the permitted review, case-development, referral, co-counsel, or support purposes authorized by ClaimScan and the applicable consent.

• Do not use ClaimScan to give unauthorized legal advice, misrepresent affiliation with a court, government agency, settlement administrator, law firm, or company, or impersonate another person.
• Do not use ClaimScan to create phishing pages, scam notices, fake claim forms, spam, malware, credential harvesting, harassment, surveillance, or unlawful profiling.
• Do not attempt to bypass authentication, rate limits, access controls, artifact privacy controls, public aggregation thresholds, or administrative review gates.
• Do not scrape, bulk export, reverse engineer, or train competing systems from ClaimScan data except as expressly permitted in writing.

ClaimScan may use public sources, official records, user-submitted indicators, deterministic matching, OCR, and AI-assisted extraction. Outputs may be incomplete, stale, incorrect, or unverified, and should be checked against official sources.

External links are provided for convenience and verification. ClaimScan is not responsible for third-party websites, settlement administrators, courts, agencies, firms, companies, payment processors, storage providers, AI model providers, or other services not controlled by ClaimScan.

ClaimScan processes personal information as described in the Privacy Policy and, for eligible business or firm customers, the Data Processing Addendum. The Privacy Policy is part of these Terms.

ClaimScan is provided on an as-is and as-available basis. To the fullest extent permitted by law, ClaimScan disclaims warranties of accuracy, completeness, timeliness, availability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

ClaimScan does not warrant that a notice is official, that a link is safe, that a claim form is valid, that a report is complete, that an issue has legal merit, or that any attorney or firm will review or accept a matter.

To the fullest extent permitted by law, ClaimScan will not be liable for indirect, incidental, consequential, special, exemplary, punitive, lost-profit, lost-data, lost-opportunity, missed-deadline, or business-interruption damages.

To the fullest extent permitted by law, ClaimScan's total liability for any claim related to the service will not exceed the greater of the amounts you paid to ClaimScan for the service during the three months before the event giving rise to the claim or 100 U.S. dollars.

You agree to defend, indemnify, and hold ClaimScan harmless from claims, damages, liabilities, costs, and expenses arising from your content, unauthorized use of third-party information, violation of these Terms, violation of law, or misuse of the service.

ClaimScan may update the service and these Terms. Material changes will be posted in the Legal Center or otherwise communicated where appropriate. Continued use after the effective date means you accept the updated Terms.

Texas law governs these Terms and any dispute related to ClaimScan, without regard to conflict-of-law rules, except where applicable consumer-protection law requires otherwise.

Before starting arbitration, either party must send written notice of the dispute and give the other party 30 days to try to resolve it informally.

Except for claims that may be brought in small claims court, requests for emergency or provisional injunctive relief, intellectual-property misuse, or disputes that applicable law says cannot be arbitrated, any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable consumer or commercial rules.

The seat and locale of arbitration will be Harris County, Texas, unless applicable law requires a different location. Hearings may occur by video, phone, documents-only process, or in person as allowed by the administrator and applicable rules.

Disputes must proceed only on an individual basis. Class actions, class arbitrations, collective actions, private attorney general actions, and representative actions are waived to the fullest extent permitted by law.

For any dispute not subject to arbitration, the state and federal courts located in Harris County, Texas will have exclusive jurisdiction and venue, unless applicable law requires otherwise.

You may opt out of the arbitration agreement by sending a written opt-out notice to legal@claimscan.com within 30 days after you first accept these Terms. The notice must include your name, account email, and a clear statement that you opt out of arbitration.

Questions about these Terms may be sent to legal@claimscan.com.